Refund & Cancellation Policy

Seller Lab Pro is a recurring subscription, sold and billed by our merchant of record, Paddle. You can cancel anytime right in your settings — no email, no questions. When you cancel you keep Pro until the end of the period you already paid for, and you’re not billed again.

Pro is $10 / month (USD), charged to your payment method at the start of each month. That price is tax-exclusive — Paddle, our merchant of record, adds any applicable sales tax / VAT on top at checkout and remits it, so your total may be a little higher depending on where you are. It renews automatically until you cancel; the exact amount is always shown at checkout and on your receipts.

Open Settings → Subscription in the app and choose Cancel. Your subscription is set to end at the close of your current billing period — you keep full Pro access until then, and no further charges are made. Changed your mind? You can Resume from the same screen any time before that date. You can also manage payment method and download invoices through the Paddle customer portal, linked from the same page.

Because you can cancel at any time and keep access through the period you’ve paid for, we generally don’t offer prorated refunds for the current period or for past months. That said, we want you to be happy with Pro:

• If you were charged by mistake — for example, a duplicate charge or a renewal right after you meant to cancel — email us and we’ll make it right.
• If something on our end stopped Pro from working for a meaningful stretch of your billing period, reach out and we’ll sort out a fair credit or refund.
• Where a refund is required by the law that applies to you, we’ll of course honor it.

Approved refunds go back to your original payment method through Paddle.

The Seller Lab Chrome extension is free — there’s nothing to cancel or refund. This policy only covers the paid Pro subscription.

Cancelling doesn’t erase your work right away. Any CSV exports you’ve downloaded are yours to keep, and your saved buckets and keyword sets are kept on our servers for 30 days so you can reopen your account without losing anything. Full deletion is covered in our Privacy Policy.

For a billing question or a refund request, email hello@sellerlab.app with the email on your subscription and we’ll get back to you. See also our Terms of Service.